How can we help you?

Lively is a cycle tracking app that helps you understand and sync your life with your menstrual cycle. It tracks your phases, provides personalized recommendations for nutrition, exercise, and wellness, and helps you log symptoms to better understand your body's patterns.

The menstrual cycle consists of four phases: Menstrual (days 1-5), Follicular (days 6-14), Ovulatory (days 15-17), and Luteal (days 18-28). Each phase has different hormonal patterns that affect your energy, mood, and physical capabilities. Lively provides tailored recommendations for each phase.

Lively Advisor helps you connect the dots between your cycle, symptoms, and daily energy. It provides gentle, data-driven insights to help you feel supported and understood at every phase. How does it work? You can chat with Lively Advisor directly in your app anytime. Advisor looks at your logged symptoms, cycle history, and biometric data to offer guidance that feels personal to you. It combines smart cycle analysis with a supportive AI companion to answer your questions and help you navigate your body's unique rhythm. Advisor utilizes state-of-the-art large language models (LLMs) specifically tuned for women's health. Unlike generic chatbots, Advisor interprets your manual logs, biometric trends, and cycle history in real-time. This allows it to understand complex context connecting your current symptoms to your specific cycle phase for highly accurate, personalized guidance. Medical Disclaimer Lively Advisor is an AI companion, not a healthcare professional. The insights provided are for educational and supportive purposes only. Advisor cannot diagnose conditions, interpret medical tests, or provide treatment plans. Always consult a qualified doctor for medical advice. Built with privacy by design We believe your health data is yours alone. Advisor is engineered with industry-leading security protocols. Your data is never sold or used to train public AI models. You retain full ownership of your chat history and memory settings. Advisor remembers what matters To ensure conversations are relevant and helpful, Advisor remembers essential context such as your wellness goals, recurring symptoms, or life events. You can view, delete, or reset these memories at any time in Settings. Your conversation history is private. How to use it? You can start a chat from the Home Screen, via the Advisor tab in Settings, or by tapping a daily check-in notification.

How to delete all data: • Open Settings: Tap the top-left corner of the screen. • Scroll Down: Scroll all the way to the bottom of the Settings page. • Delete My Account: Tap the "Delete My Account" option at the bottom. This will permanently delete your account and all associated data. ⚠️ Warning: This action is permanent and cannot be undone. You will lose all data associated with your account, so make sure you're certain before proceeding. If you'd like to provide feedback about why you're leaving, you can email support@livelycycle.com.

If you're experiencing issues with the Lively app, try these steps to resolve them: • Restart the App: Close the app completely and then reopen it to see if the issue is resolved. • Restart Your Phone: A simple reboot can often fix many app-related issues. • Check for Updates: Make sure you have the latest version of the app. Open the App Store (for iOS) or Google Play Store (for Android) and check for any available updates. • Uninstall and Reinstall: If the issue persists, try uninstalling the app and then reinstalling it. If none of these steps solve the problem, please don't hesitate to reach out to our support team for further assistance. We're here to help!

Yes! Lively notifications are fully customizable. You're always in control of what you receive, when you receive it, and how it sounds. What can I customize? Inside App Settings → Notifications, you can: • Turn individual notifications on or off • Choose exact timing for reminders • Edit the text of notifications to match what feels supportive to you • Customize reminders Can I change notification text? Absolutely. You can edit the notification message text, so reminders feel personal, gentle, and aligned with your needs. Can I change notifications anytime? Yes. You can update, pause, or adjust notifications anytime as your cycle, routine, or preferences change.

To receive notifications successfully, make sure notifications are enabled in both places: Inside the Lively app: • Go to Settings → Notifications and turn on the reminders you want. On your phone (iOS / Android): Enable notifications for Lively in your device settings: • iOS: Settings → Notifications → Lively → Allow Notifications • Android: Settings → Apps → Lively → Notifications → Allow Both steps are required for notifications to work properly.

The Doctor Report is a downloadable summary of your menstrual health, created from the cycle data you've tracked in Lively. It turns your daily logs into a clear, easy-to-read overview that you can share with a healthcare provider. What does the Doctor Report include? Your Doctor Report may include: • Cycle length and cycle history overview • Period start and end patterns • Ovulation and fertile window insights • Logged symptoms Everything is organized visually, so trends are easy to spot at a glance. What is the Doctor Report good for? This report helps you: • Save time explaining your cycle history • Show patterns that are hard to remember or describe • Support conversations about irregular cycles, PMS, pain, or hormonal concerns • Feel more confident and prepared at appointments Is this a medical diagnosis? No. The Doctor Report is not a diagnosis and does not replace professional medical advice. It's a conversation starter, a tool to help your doctor better understand your cycle and symptoms, based on the data you've tracked. Is my data private? Yes. Your report is generated from your personal data, and only you decide if, when, and with whom you share it. Lively is built with privacy and confidentiality at its core.

Generating your report takes just a few taps: • Go to Settings • Open My Profile • Select Report for a Doctor • Choose the time range (for example: last 6 cycles, 12 cycles, or all cycles) • Tap Generate Report Your report will be created instantly and ready to view, download, or share.

Symptom Patterns help you discover how your body feels across different phases of your cycle. Lively looks at your logged symptoms over time and identifies recurring patterns. Who can access Symptom Patterns? Symptom Patterns are available exclusively for Premium users. Premium unlocks: • Pattern detection across your cycle • Deeper body insights • Personalized, cycle-aware tips to help reduce symptoms How does Symptom Patterns work? Lively analyzes your symptom logs over multiple cycles and looks for trends, such as: • Symptoms appearing in the same cycle phase • Symptoms repeating across several cycles • Changes linked to hormonal shifts Once a symptom shows up consistently, Lively recognizes it as a pattern and highlights it for you.

For each symptom pattern, you may see: • Body insights explaining what may be happening hormonally • Cycle context (which phase the symptom usually appears in) • Personalized tips to help reduce or manage the symptom • Gentle reminders that your experience is normal and valid All insights are designed to be supportive, not alarming. Is this a medical diagnosis? No. Symptom Patterns are not a diagnosis and do not replace medical advice. They're designed to help you understand your body better and support more informed conversations with healthcare providers if needed. How can I get the most accurate insights? For best results: • Log symptoms consistently • Track across multiple cycles • Be honest and gentle with yourself, there's no "right" or "wrong" data The more you track, the more Lively can connect the dots for you.

Download the Lively app from the App Store or Google Play, open it, and follow the simple onboarding process. You can sign up with your email address or use social login options like Google or Apple.

If you're currently using a different period tracker, like Flo or Clue, and want to transfer your data to Lively, it's easy and possible, but it does require Apple Health integration. Here's how you can do it step by step: 1. Connect Your Current App to Apple Health • Open your existing period tracker app (e.g., Flo or Clue) • Go to the app's settings and enable Apple Health integration • This will sync your period data from the tracker into the Apple Health app on your device 2. Verify Data in Apple Health • Open the Apple Health app and confirm that your period data has been successfully imported 3. Connect Lively to Apple Health • Open the Lively app and go to Settings • Enable Apple Health integration in Lively • After a few minutes, Lively will sync your data from Apple Health Once the sync is complete, all your period data will be visible in Lively. This means your information has been successfully transferred from your old tracker to Lively, making the transition seamless. Note: Such data transfer is currently only available for iOS users via Apple Health. For Android users, integration with Google Fit is planned for 2026, so stay tuned for updates!

Transferring to a New Device To ensure a smooth transfer of your Lively account and data to a new device, please follow these steps: 1. Backup Your Account • Make sure your Lively account is backed up using your Apple ID (on iOS) or Google Account (on Android) • If you are using Lively as an anonymous user (without an account), your data and history will be lost during the transfer 2. Before Migration • Go to Lively app settings and ensure that your account is created and linked to your Apple ID or Google Account Restoring Premium Membership IMPORTANT: Premium memberships and purchases are linked to your system's personal account (Apple ID or Google Play account), not your Lively user profile. Transferring Between the Same Platforms (iOS to iOS or Android to Android): • Log in with the same Apple ID or Google Account on your new device • If you see a subscription screen in the app, simply press "Restore Purchase" in the app settings or on the subscription screen. This will restore your previous purchase Transferring Between Different Platforms (iOS to Android or Android to iOS): ⚠️ Unfortunately, premium subscriptions cannot be transferred between iOS and Android devices. If you are switching platforms: • Cancel your subscription on the old device (to avoid being charged) • Provide our support team with your previous subscription receipt. They will manually transfer the rest of your subscription to your new device Transferring Data • If You Have an Account: Data can only be transferred if you have a Lively account created with your Apple ID or Google Account • If You Are an Anonymous User: Data transfer is not possible. Your data and history will be lost during migration To secure your data and ensure a smooth migration, always back up your Lively account with your Apple ID or Google Account. This guarantees a seamless transition and preserves your data, history, and Premium membership. Let us know if you need any further assistance during your device transition!

The Lively app is free to download, and subscribing to premium features is optional. If you choose to subscribe, all purchases are handled through the Apple App Store or Google Play Store, so any changes to your plan, including buying, canceling, or switching between weekly, monthly, or yearly plans, should be managed in your app store's subscription settings. To view the exact subscription price for your region, please check the App Store or Google Play, or the subscription paywall within the app.

To cancel your Lively subscription or trial, follow the steps below based on your device: For iOS Users: • Open the Settings app on your iPhone • Tap your name at the top of the screen • Select Subscriptions • Find and tap on the Lively app • Tap Cancel Subscription or Cancel Free Trial For Android Users: • Open the Google Play Store app • Tap your profile icon at the top right • Select Payments & Subscriptions • Tap Subscriptions • Find and tap on the Lively app • Tap Cancel Subscription For Web Purchases (via our website or paddle.com): If you subscribed through our website or via paddle.com, go to the email inbox you used for the original payment and look for a message from LivelyTeam. At the bottom of that email, you'll find a link to paddle.com where you can log in to manage or cancel your subscription. Need help? Our team is here for you. Just reach out to us anytime at support@livelycycle.com.

For iOS Users: • Open the Settings app on your iPhone • Tap your name at the top of the screen • Select Subscriptions • Find and tap on the Lively app • Choose the new plan you'd like to switch to For Android Users: • Open the Google Play Store app • Tap your profile icon in the top right corner • Select Payments & Subscriptions • Tap Subscriptions • Find and tap on the Lively app • Choose the new plan you'd like to switch to Note: You may notice some small pricing differences between the App Store and Google Play due to regional price testing. Don't worry though, these differences won't affect the features or benefits you get! Simply choose the pricing option that works best for you. Once you're subscribed to your new plan, you'll have full access to all Premium features, including Partner Sharing, detailed tips, and personalized recommendations!

If you're experiencing unexpected charges, here are a few steps to help you figure out why: • Check Your Subscription Details: Review your active subscriptions in the App Store (iOS) or Google Play Store (Android). You may have an active subscription you forgot about, or you could have unintentionally signed up for a free trial that later converted to a paid subscription. • Review Recent In-App Purchases: If there are any in-app purchases you've made recently, they could explain the charges. • Verify Shared Devices or Accounts: If you share your device or account with others, confirm that no one else has made purchases without your knowledge. If you still can't determine the cause of the charges, we recommend reaching out to App Store Support or Google Play Support directly, as they manage all payments and subscriptions. They will be able to provide more details and assist with resolving any issues.

Our prediction accuracy improves over time as you log more data. The more consistently you track your cycles and symptoms, the better Lively becomes at predicting your future cycles. Most users see high accuracy after 2-3 complete cycles.

Yes! Lively is designed to work with all types of cycles, including irregular ones. The app adapts to your unique patterns and provides insights even if your cycle length varies from month to month.

Absolutely. We take your privacy very seriously. All your health data is encrypted and stored securely. We never sell your personal information to third parties. You have full control over your data and can delete it at any time.

Yes, you can export your cycle and symptom data from the app settings. This allows you to keep a backup of your information or share it with your healthcare provider if needed.

Only you! All your data is encrypted and belongs entirely to you. If you use our Partner Syncing feature, your partner will only see what you choose to share, such as your cycle stage and selected insights. We use advanced security standards to ensure your data is never accessible to third parties.

Your personal data is encrypted and stored securely. We only access it when absolutely necessary to provide support or improve our services. At all other times, your information remains protected and inaccessible, even to us.

Absolutely not. We never sell, trade, or rent your personal information. While we use cookies and analytics tools to improve app performance, your data remains protected at all times. Your privacy is not for sale, period.

We work with trusted partners (such as analytics and infrastructure providers) who may process limited, anonymized data to help us improve the app. However, your sensitive cycle information is never shared or disclosed to anyone.

We've designed our systems with your privacy in mind: We don't have access to your detailed cycle data or Lively board activity. We don't store data subject to state-mandated retention requirements. You can delete your data or request full account deletion at any time. This means even if legally compelled, there's very little we could share.